10 Essential Small Business Payment Processing Features to Look For

Sanminder Kaur10/5/2021

What is Small Business Payment Processing ?

For small businesses, payment processing can be a complicated topic. Business owners might not know how to choose the best provider for their business, what questions they should be asking, or how they can avoid hidden fees. This article will tell you what to look for in the payment processing option you choose for your business.

Small Business Payment Processing Features to Look Out For

It's hard to start a small business these days, but luckily there are plenty of options to get your small business up and running. One of the most important, but often overlooked, decisions you'll need to make is your payment processing. The term payment processing is often used interchangeably with credit card processing. But the two are not the same. Payment processing is the act of processing payments for goods and services. This process involves verifying the legitimacy of the credit card, taking the payment, and providing the funds to the merchant. The right payment processing can help your business grow, while the wrong one can be a total deal breaker. So, what are the key features that you should look for when selecting a payment service provider?

article image

1. Transparent

There is various business payment software in the market to choose from. But the first thing to look out for in your preferred software should be transparency. Your payment processor should be clear about the terms of usage, capacity, product features, and fees. Having a clear understanding of your processor will help you make the right decision and avoid the element of surprise.

Sometimes there are hidden charges mentioned in terms that most people ignore and later bear the brunt. Business owners should thoroughly understand the usage terms for the purpose of not feeling cheated later. This is especially valid for small businesses because they look for growth and have their finances planned in a particular manner.

2. Time Saver

When you run a business you want to invest more time in taking steps that ensure growth and success. Your aim would be to spread the word far and wide and gain as many customers as possible to enhance sales and customer experience. In such a scenario saving time with activities like billing is crucial.

Billing and payment processing used to consume a remarkable amount of time with the traditional cash register and non-digital methods. Thankfully, now billing and payments are only a matter of a few seconds given the right kind of software used. Make sure that the processing company you look for provides better processing solutions and allows you to save time.

article image

3. Convenient

Convenience is of many kinds. In small businesses convenience refers to the usage of modern and updated tools for enhancing customer experience and making management easy for the staff and owners. The processing companies are now coming up with up-to-date technologies when it comes to software and business credit payment options.

With global digitalization, all businesses are forced to incorporate digital payment choices. Laptops, tablets, or mobile devices make it easy for the staff to send bills over emails or text messages to customers and allow payments using debit card or credit card or even contactless payments by customers.

article image

4. Easy Reporting

It's a little-known fact that a lot of people who own a small business or work from home don't have a good system for keeping track of their expenses. To make important business-related decisions, the owners require a detailed understanding and analysis of their sales, merchant services, and marketing. A good payment processor should allow easy and instant access to error-free insights on the sales or billing data.
These reports help the owner to take vital decisions like how to expand the customer base, which products are more in demand, which days or seasons are core for business and how to work on their areas of improvement.

article image

5. Diverse Payment Options

All product related businesses grow with the growth of their sales, which is directly related to the purchases made by their customers. A smart and efficient payment processor is incorporated with diverse payment systems in the point sale to allow the customers easy payment with their choice of method. Debit and credit cards have been used for payment for quite a few years and now with the introduction of contactless chips, new mobile payments processors come with EMV chip readers. In such methods, card processing fees should be understood clearly by the owners. The small business owners can also check some Free Pos Software which have many features and are easily available in the market.

article image

6. Paperless

Yes, like all others this feature is essential enough. Sending out paper bills or copy reminders is a thing of the past. The small business owners should focus on what the future is, and that is of course, digital.
How convenient it is to send bills to your customers over a text or email and receive the payments directly in your bank account or via a mobile payments option? We say, very! Having paperless operations keeps many tasks simple. You will need to spend very little on your stationery, not worry about maintaining files for paper bills, and save time in payment collection.

article image

7. Reliable

If you are investing in a payments processor, you need to ensure that it is reliable not just when you start but even when your business grows. It should be able to handle a high volume of users when you expand your customer base. An efficient and fast payments processor can lead to a happy and satisfied customer which directly fosters customer loyalty and higher profits.

On the contrary, an inefficient processor will cause adverse effects on the business and bring down the customer retention rate therefore leading to bad sales. Another important feature should be the customer support available for the processor. A good customer support comes handy when you face trouble with the processor.

8. Simple to Use

Initially, your business will mainly be operated by limited staff. When you look for a payments processor make sure that it is easy to use because you may not have an employee with adequate technical knowledge to use it. You need to ensure that the processor does not complicate tasks like billing, data reporting and payments for the users. It should be easy to understand and quick to process.

article image

9. Easy to Implement

Your business can go global in seconds, so it is better to figure out the processing of different currencies in advance. Most processors incorporate the feature of accepting payments in different currencies and then easily converting them in the currency of your choice with additional transaction fees or sometimes even monthly fees. When your business grows, you would already have the feature available and would not have to invest in additional softwares or payment processors.

10. Secure

Last, but never least is the security of the processor. Make sure the processor you choose is safe and secure. With increasing cases of fraud, it has become common for the best payment gateways to offer fraud protection to their users. This protects your clients' data and ensures complete security with their privacy policy in keeping the processor away from the risk of being hacked. You might want to choose the gateways with PCI compliance to keep payment related details confidential.

article image