How Restaurant Payment Technology is Revolutionizing the Industry

Sanminder Kaur9/28/2021

What is restaurant payment technology ?

Restaurant payment technology is a kind of technology used by various restaurants to enhance the convenience of payments for the consumer. It is becoming more and more important for restaurants. Restaurant payment technology improves the customer experience and the process of managing restaurant finances. Read on to find out how restaurant payment technology is changing the way restaurants function.

What is Restaurant Payment Technology?

The restaurant industry invests a lot of time and energy in bringing out the best experience for consumers. Hospitality and service are always of prime importance, especially for the brands trying to establish themselves. The way restaurants handle payments is often archaic, inefficient, and time-consuming. As the industry has evolved, the need for better payment technology has become more and more urgent. Luckily, there are a number of cutting-edge solutions that are making it easier for restaurateurs to upgrade their payment systems.

Introducing these advanced restaurant payment methods has proved to be very efficient for restaurant owners as well as the customers. You probably pay for most of your purchases with cash, credit, or debit. But there are other ways to pay for things. Restaurant payment technology is basically an alternative to cash, credit, or debit that's accepted by many restaurants. Here are some of the most popular types of restaurant payment technology-

1. Counter Payments

All customers look out for a diverse menu while ordering food. And what could be better than also covering the payment option along with ordering capabilities? Counter payments are most commonly being used at quick service restaurants offering fast casual dining service. Customers take a quick scan at the large display menus at the counter and place their order along with paying via their choice of method.

Payment methods at these outlets allow customers to make a choice between cash, cards, and other payment apps on their mobile devices. With quick customer service at these restaurants, the turnaround is also high compared to restaurants offering fine dining services.

2. Table Payments

The basic and traditional table payment method at fine dining restaurants has evolved a little. Remember the long process for the waiting staff to bring the check to the customer, then take the card to the counter, and bring back the receipt for a signature? Now it has all been simplified with the table payment option.

This option enables the waiting staff to carry the wireless pos systems or mobile devices along with the check and accept payments via debit or credit cards at the table itself. The customer makes the payment, receives the receipt, and signs it right there, saving the staff much hassle. The customer experience is enhanced and the waiting staff is able to turn tables faster, leaving more time for them to interact with the customers.

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3. Curbside Pickups

An advanced approach to the restaurant online ordering system, curbside pickup, allows customers to place and pick up their orders without actually being hosted at the restaurant. The customers place orders from their mobile devices, online, or via phone call and pick up their order from the restaurant without having to sit down for dining. It is something in between dining and delivery.

Setting up wireless terminals and mobile pos systems for convenient payments can improve the efficiency of this service. The service becomes more prompt and the staff can deal with more customers in less time, thereby bringing more profits and boosting business.

4. Self-Service

Self-service is an important tool in the world of customer service. Self-service in a restaurant refers to services that customers perform for themselves - such as placing their own orders and making payments. Restaurants with a forward approach have kiosks set up for easy ordering by customers, to retain them by avoiding long wait queues. Self-ordering and service reduce the manpower needed by a restaurant but increases the productivity of the staff, leading to upselling by the restaurant.

One of the main goals of self-service is to make the customer's experience more enjoyable. But it also reduces overhead and helps keep prices low. For your restaurant service to work out best, it's important to make sure your customers are aware of self-service options.

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5. Off-Site Operations

Getting food delivered at their doorstep or any other desired location is one of the most common preferences of customers these days. In some cases, an option of payment in advance is recommended. However, giving the customer ease of payment after delivery provides a better experience.

  • In those cases, it is convenient for the delivery person to carry a wireless phone, a QR code, or a mobile pos system for easy card or contactless payment options. When the restaurant provides the customer with options, sales go up and customer loyalty is built.

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6. Drive-Thru Window

With changes in trends and lifestyle, restaurant functioning has also been modified and modernized. For drive-thrus, as the name suggests, it is a window outside the restaurant which allows you to place orders from inside your car while driving and receive your food from the next window.

A drive-thru is the easiest and quickest method of food ordering. For a fast order, the payment methods should also be fast, therefore most restaurants with drive-thru facilities equip themselves with the latest and up-to-date payment technologies. Sometimes, drive-thru windows also have self-service kiosks to allow customers the convenience of self-ordering.

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The Convenience of Restaurant Payment Technology

We live in a world where technology has become a part of our everyday lives and it is a way of making things convenient. The technologies used by restaurants for better payment methods give a diverse choice and enhance the customer experience. Over time more feasible options are sure to replace the existing methods to allow the restaurants to provide even more quick service and smooth operations.